ENROLLMENT COUNSELOR

RED NOSE DAY

June 6, 2023

Location: Mid-South Regional Office, Memphis, TN (this position is fully onsite and requires local travel)

Position Overview:

Seedco is a national nonprofit organization that advances economic opportunity for people, businesses and communities in need. This position is funded by Red Nose Day/Comic Relief grant to enroll and retain underserved children and their parent/s that are currently without health insurance coverage.  This position includes educating families on the availability of free or low-cost health coverage under Medicaid and CHIP, identifying children likely to be eligible for these programs, and assisting families with the application and renewal process. The Enrollment Counselor (EC) will execute outreach and education campaigns, conduct eligibility screenings, provide facilitated enrollment services for Medicaid and Tennessee Children’s Health Insurance Program, and conduct post-enrollment follow-up. The Enrollment Counselor will work with several assigned partners across several counties in West Tennessee and have required goals for enrollments.

Key Essential Functions:

1. Provide courteous, professional and confidential assistance to children and parent/s that are currently underserved and uninsured.
2. Provide benefits screening and application assistance for enrollment in Medicaid and Tennessee Children’s Health Insurance Program using the appropriate tools to streamline client enrollment processes.
3. Provide benefits screening and application assistance for a wide range of additional benefits to further stabilize these households using Seedco’s EarnBenefits Online® (EBO) benefits screening tool.
4. Handle sensitive and personal information with an understanding and respect for client confidentiality.
5. Conduct face-to-face educational and enrollment outreach to consumers in group and individual meetings.
6. Host, organize and attend local community events, health fairs, and other assigned venues to reach the targeted population.
7. Participate in training sessions required by Seedco and partner entities, as required.
8. Make appropriate referrals to local Health Departments, Departments of Social Services and other entities for needed services.
9. Follow all approved standard operating procedures and other applicable state and federal regulations.
10. Effectively and consistently provide accurate and timely documentation of daily activities and results.
11. Excellent problem-solving and organizational skills.
12. Ability to work independently.
13. Ability to capture and report out on outcomes on a monthly or bi-weekly basis.
14. Serve as a point of information and resource for clients, fellow staff members, and service providers
15. Maintain accountability, reliability and dependability when performing all assigned job duties.

Requirements:

1. Bachelor’s degree preferred.
2. At least 5 years of relevant experience in nonprofit management, nonprofit setting, healthcare settings, knowledge of medical insurance enrollment.
3. Strong writing, analytical, interpersonal and communications skills required.
4. Must be organized, detail oriented and have the ability to work effectively under pressure in both a team setting and individually.
5. Must be able to manage multiple projects.
6. Experience working with nonprofit organizations, community groups and/or with employer and government contracts strongly preferred;
7. Experience working in a data driven environment and demonstrates strong computer/database skills; and

8. Experience in managing and supporting client needs. Demonstrated commitment to the field and a passion for serving under-served and under-resourced individuals, families and/or communities; particularly people living in poverty.

Physical Demands and Working Environment:

This job is performed under general office conditions and is not subject to any strenuous physical demands or dangerous conditions.

Supervision Received:

The Enrollment Counselor will report directly to the MSRO Senior Director.

How to Apply:

Interested applicants should send their resume and a brief cover letter to:memphisjobs@seedco.org with the subject line “ Enrollment Counselor-RND”. Due to the large volume of applications we receive, we are unable to personally acknowledge the receipt and status of each one. Only candidates selected for an interview will be contacted.  Seedco is an Equal Opportunity Employer.